Ensure Patient Satisfaction – Car Dealerships have it down pat; everyone at the dealership talks about the customer being “completely satisfied.” The same culture should exist in the ER. It’s the simple things – providers that introduce themselves, greeting everyone in the room, and saying hello to the family member walking to the patient’s room – is essential, and goes a long way. Simply saying “goodbye”, or “hope you feel better,” as the patient leaves, returns huge patient satisfaction dividends. You want your patients satisfied and you want them to know that you care about them – everyone wants to feel special. A satisfied patient will return, refer a family member, and has a lower likelihood of filing a malpractice claim – all of which goes toward improved patient outcomes, and hospital bottom-line profitability.
ER Patient Satisfaction Essential for Patient & Hospital Outcomes
About the Author: Andre Creese, MD, FACEP
More than a decade of clinical, administrative, and leadership, experience in both emergency medicine and trauma for adults and children. Dr. Creese is a practicing emergency physician with extensive, hospital-based, administrative accomplishment, and leadership success. A vision of Dr. Creese, OPYS is a physician-owned and operated, physician group practice that understands the business of hospital-based medicine. OPYS is an established contract management group with experienced, board certified, medical director, and physician leadership to affordably staff your Hospital’s emergency department, hospitalist program, or urgent care center. Whether a rural Critical Access Hospital, urban medical center, or large health system, OPYS can fully staff and manage your hospital-based physician clinical practice. Contact us, to learn how OPYS can meet your physician practice, physician staffing and medical management needs. (800) 526-OPYS or (800) 526-6797 | email@example.com | OPYS.com