Ensure Patient Satisfaction – Car Dealerships have it down pat; everyone at the dealership talks about the customer being “completely satisfied.” The same culture should exist in the ER. It’s the simple things – providers that introduce themselves, greeting everyone in the room, and saying hello to the family member walking to the patient’s room – … [Read more...]
ER Patient Satisfaction Essential for Patient & Hospital Outcomes
ER Waiting Rooms – Visitors Only!
Close the Waiting Room to Patients – visitors only! Yes, bring the patients straight back. Nationally, only forty percent of ERs see patients in less than one hour. In a low volume, Critical Access Hospitals (CAH) ERs, there should be little-to-no wait. Coupled with Triage protocols these adjuncts facilitate overall throughput. Limit triage … [Read more...]
Board Certified / Eligible Physicians Matter
Acquire Board Certified / EligiblePhysicians – Preferably ER-trained, but other boards acceptable (with adequate critical care and procedural training). This depth allows for orthopedic reductions, injury repairs, conscious sedations, central-lines, and more can be done, increasing revenue. Additionally, it provides better overnight cross coverage. … [Read more...]